Contact Us Promptly
Contact KRULUXE as soon as possible after receiving an item with a genuine delivery, product or order issue.
KRULUXE CUSTOMER CARE
Returns & Refunds With Clear Guidance
We want every KRULUXE purchase to be handled with clarity and care. Review the return, refund and order-support information below before submitting a request.
RETURN OVERVIEW
Before You Submit a Return Request
Return eligibility depends on the product, order condition and the reason for the request.
Keep Original Condition
Products should remain unused and should include original packaging, certificates and included accessories where applicable.
Verification Required
Return and refund requests are reviewed before approval. Photos, videos or supporting order information may be required.
Custom Orders
Customized, engraved, resized, personalized or made-to-order products may have restricted return eligibility.
Return Eligibility
A return request may be considered where an eligible product is received damaged, defective, incorrect or materially different from the confirmed order.
The customer should contact KRULUXE promptly after delivery and before using, modifying, repairing or otherwise altering the item.
- Product should remain unused and in original condition.
- Original packaging should be retained.
- Certificates, reports and accessories supplied with the order should be included.
- Order number and supporting evidence may be required.
Non-Returnable or Restricted Items
Certain products may not be eligible for standard returns because they are manufactured or prepared specifically for the customer.
- Custom-made jewelry.
- Personalized or engraved products.
- Resized or altered jewelry.
- Made-to-order or special-order products.
- Products damaged through misuse, improper handling or unauthorized repair.
- Products returned without required certificates or supplied components, where applicable.
Important
Custom, made-to-order, engraved, personalized or resized jewelry may have limited or no return eligibility unless there is a verified manufacturing defect or order error.
How to Submit a Return Request
Contact KRULUXE before sending any product back. Do not dispatch a return until instructions or return approval are provided.
- Contact KRULUXE by WhatsApp or email.
- Provide your order number.
- Explain the reason for the request.
- Provide clear photos or video if requested.
- Wait for return instructions or authorization.
- Pack the product securely using the provided guidance.
Inspection & Verification
Returned products may be inspected after receipt to verify the product, condition, certificates, packaging and reason for return.
Approval may depend on whether the product meets the applicable return conditions.
Additional verification may be required for diamonds, certified jewelry, high-value orders or products with serial, certificate or grading details.
Refund Processing
Once an eligible return is received, inspected and approved, the refund will be initiated using the applicable payment method.
The time required for the refunded amount to appear may depend on the payment gateway, card issuer, bank or financial institution.
RETURN REVIEW
After Product Receipt
REFUND METHOD
Applicable Original Payment Method
Damaged, Defective or Incorrect Orders
If an order arrives visibly damaged, defective or incorrect, contact KRULUXE promptly with clear photographs or video evidence.
Please retain the external shipping package, labels, inner packaging and product until the issue has been reviewed.
For valuable products, opening or unboxing video evidence may help support shipping-damage or product-condition verification.
Return Shipping
Return shipping instructions depend on the reason for the return, product category, location and order value.
Do not send jewelry or diamonds through an unapproved shipping method. KRULUXE may provide packaging or courier instructions where appropriate.
View Shipping & Delivery →Order Cancellations
Cancellation requests should be submitted as early as possible.
Once manufacturing, customization, resizing, engraving, certificate processing or dispatch preparation has started, cancellation may not always be possible.
Orders already dispatched may need to follow the applicable return process rather than cancellation.
RETURN SUPPORT
Need Help With an Existing Order?
Contact KRULUXE before returning jewelry, diamonds or other high-value products.
CUSTOMER CARE
Contact KRULUXE
For returns, refunds, delivery issues, damaged orders or other order support, contact our customer care team.
IMPORTANT INFORMATION
Return Eligibility Is Subject to Verification
Submitting a return request does not automatically guarantee a refund. Eligibility is confirmed after KRULUXE reviews the order details, supporting evidence and, where applicable, the returned product.
For custom jewelry, certified diamonds, international shipments or high-value orders, please contact KRULUXE before taking any return-shipping action.