Return & Refund Policy

Effective Date: July 20, 2026

  1. Introduction
    Thank you for shopping with KRULUXE Gems & Jewelry. We strive to provide high-quality jewelry and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
  2. Return Eligibility
    Returns are accepted only if:
    The item received is damaged or defective.
    The wrong product was delivered.
    The item is significantly different from the product description.
    Return requests must be submitted within 48 hours of receiving the order.
  3. Non-Returnable Items
    The following items are not eligible for return or refund:
    Custom-made or personalized jewelry.
    Made-to-order products.
    Items damaged due to misuse or improper handling.
    Products returned without original packaging or certificates (if applicable).
  4. Return Process
    To request a return:
    Contact us by email with your order number.
    Include clear photos or videos of the product.
    Wait for return authorization before sending the item.
    Ship the product using the instructions provided by our support team.
  5. Refund Process
    After receiving and inspecting the returned product, we will notify you about the approval or rejection of your refund.
    If approved, the refund will be processed to your original payment method.
  6. Refund Timeline
    Approved refunds are generally processed within 5–10 business days, depending on your payment provider or bank.
  7. Damaged or Incorrect Products
    If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will arrange a replacement or refund after verification.
  8. Order Cancellation
    Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.
  9. Exchange Policy
    Eligible products may be exchanged depending on product availability. Exchange requests are subject to approval.
  10. Contact Us
    KRULUXE Gems & Jewelry
    Website: https://kruluxe.com⁠�
    Email: info@kruluxe.com
  11. Changes to This Policy
    KRULUXE Gems & Jewelry reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.